Customer Communication

Undertaking any home renovation is a complex task. Part of what makes us leaders in the field is our belief that communication is central to successful work.

Orchestrating all operations through a central headquarters, we are in constant contact with all involved parties so that you don’t have to be. Our S.T.A.R.T.™ process assures that nothing slips through the cracks as we manage dozens of individual vendors across an intricately planned schedule. All of this information is routed through a single point of contact who coordinates with you weekly.

We also take advantage of the latest in technology to facilitate communication. We have a complex intranet that allows us to manage information flow digitally, tracking and logging everything. Our internet site lets you check the progress of your project at any time simply by logging on, from anywhere in the world. We’ll even email you regular status reports if you like.

Customer Satisfaction

Airoom continually strives to be perfect, in an industry where perfection is not easily achieved.

Since 1958, that has been our goal. In order to realize total customer satisfaction, Airoom combines a full-time staff of architects, designers and construction teams with exceptional project planning. The result is a smooth, hassle-free process that delivers the highest standards of quality craftsmanship and service.

This extraordinary combination of people, experience and technology is called S.T.A.R.T.™: the System To Assure Resources & Timing. It is the proprietary process by which we’ve both renovated and created over 12,000 homes and businesses.

*S.T.A.R.T.™ is a trademark of Airoom, L.L.C. and not an implied guarantee. All rights reserved © 2012

Customer Testimonials

3/12/2012

Dear Airoom,

We just completed our second major remodel/addition project with Airoom within the past 8 years and we would like to let you know our thoughts.

From the initial concept, design and drawings by Bob Heilman through the planning stages with Marv Warner and Pam Morris, we were completely satisfied with their knowledge and expertise of these stages. Bob was especially adept in merging the new with the existing. They helped guide us in the right direction and helped make the correct decisions.

Once construction began, everything was in the hands of the skilled tradesmen. Beginning with the rough carpenters through the finishcarpenters – including the tilers, plumbers, electricians, siders, roofers, insulation and drywalllers – we were very impressed and satisfied with each worker’s care and knowledge of what we were doing. It couldn’t have been better.

Finally, we want to commend our superintendent, Scott Cole, on the excellent job he did in bringing this all together. Scott was always “on call” and responded to any and all of our concerns in a prompt time frame. His knowledge of how to get things done along with his sense of humor were a good combination on a job this extensive. We appreciated everything he brought to the table.

We are now all moved in and are enjoying the fruits of the labor. Feel free to use us and/or our project as a reference.

Bob and Shar Diller – Naperville, IL

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